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Frequently asked questions
Some helpful information that may answer your questions.
Q. Will my Facebook photos be a high enough resolution to look okay printed?
A. We have worked hard to make sure they look the best they possibly can. We think
they look great but, if for ANY reason you don't like what we've produced, we'll
give you 100% money back, guaranteed. Just contact us and we'll handle it for you.
Q. How can I get higher resolution photos into my books?
A. Facebook lets you upload at a higher resolution now. You just need to check that
box when uploading and we'll be able to retrieve that higher resolution.
Q. How do I check on my order?
A. You will receive emails from us letting you know the status of your order. If
you want to know how things are going in the meantime, please don't hesitate to
drop us a note in the form above.
Q. How long will it take to get my book printed?
A. It will take a maximum of 7-10 business days from when you order the book to
when it arrives at your doorstep. We are happy to give it a little extra special
care if you are trying to get it delivered for a special occasion, please just drop
us a note in the form above and we'll keep a close eye on it.
Q. Can I track my order?
A. Yes, we use UPS and you will get a tracking number when your book ships. If you
don't get it or you lost it, just contact us with the form above and we'll resend
it to you.
Q. What if I don't like my book?
A. The books are 100% guaranteed. If for any reason you don't like it, please contact
us and we'll arrange for a complete refund including return shipping.
Q. Can I tell my friends about Let's Relive?
A. Please just share a story with them either by copying and pasting a link and
sending it yourself or posting it to Facebook. The best compliment to us is a referral.
Q. Why don't I see all of my albums on the albums page.
A. We only show albums that have more than 10 photos and less than 60 and do not
include mobile uploads or profile pictures. If you want to see any of your other
albums, please use the 'jump to' pull-down menu.
Q. How do I tell my friends how to turn on photos so I can see them from their Facebook
A. Tell your friends to log into Facebook and go to Privacy Settings. Select Edit
your Settings under Apps and Websites from the bottom of the page. Next to Info
Accessible through your Friends please select Edit Settings. Check the box next
to My Photos. This will make your friends photos accessible to you.